Privacy Policy

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Who We Are

First Cheltenham Care Ltd gathers and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

First Cheltenham Care Ltd registered office is at Magic House 5 – 11 Green Lanes, Palmers Green, London N13 4TN and we are a company registered in England and Wales under company number 8396283 We are registered on the Information Commissioner’s Office Register; registration number Z8732925, and act as the data controller/data processor when processing your data. Our designated Data Protection Officer/Appointed Person is Kim Smith who can be contacted at Wentworth Court Care Home, Village Road, Cheltenham.

Information That We Collect

First Cheltenham Care Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we MAY collect from you is: –
• Name
• Date of Birth
• Home Address
• Personal Email
• Business Email
• Home Telephone Number
• Mobile Telephone Number

We collect information in the below ways:
• Website enquiries
• Marketing enquiries
• Email enquiries

How We Use Your Personal Data

First Cheltenham Care Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.
The purposes and reasons for processing your personal data are detailed below:

• We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

How Long We Keep Your Data

We will retain your personal data no longer than is necessary for the purposes for which it is processed. This purpose is set out in the ‘How do we use your personal information?’ section above. For example, it may be kept for the duration of a service or product you receive from us or as part of our legal obligations. A full list of Data retention timeframes is included within our Data Protection/GDPR and Disclosure Policy, which can be requested at info@wentworthct.com.

First Cheltenham Care Ltd limited, only processes personal information for lawful purposes, we will only keep your Data to fulfil our legal obligations, once this Data is no longer required for this purpose it will be deleted.

Your Rights

You have the right to access any personal information that First Cheltenham Care Ltd processes about you and to request information about: –
• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request, this is to ensure that your data is protected and kept secure. Please contact us via email with details of your request to info@wentworthct.com

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. First Cheltenham Care Ltd uses a third-party to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Safeguarding Measures

First Cheltenham Care Ltd and First Cheltenham Care Ltd Support takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: –
SSL, TLS, encryptions, pseudonymisation, restricted access, IT authentication, firewalls and anti-virus/malware.

Transfers Outside the EU

The General Data Protection Regulation (GDPR) protects personal data in the European Union but some other countries may not necessarily have the same high standard of protection for your personal data. First Cheltenham Care Ltd does not transfer or store any personal data outside the EU.

Legitimate Interests

Marketing

When we send marketing communications to you at a business or personal email address, we do so because it is necessary for our legitimate interests. Our legitimate interests include highlighting relevant services in order to fulfil our vision to improve and deliver health and social care in the United Kingdom. You can request that we stop sending you marketing communications at any time (see ‘your rights’ below).
In respect of personal email addresses, we will only send you marketing with your explicit consent and you can opt out at any time.

Surveys, Comments, Compliments and Complaints

If you participate in the above, we may need to collect and process your personal information. We do so because it is necessary for our legitimate interests in pursuing feedback into the health and care sector. However, we follow ethical guidelines when conducting surveys and will always keep you informed of your rights.

Your Rights:

Under data protection legislation, you have several rights concerning your personal data. These are:
• the right to be informed what personal data we hold about you and/or to obtain access to it
• the right to rectification of personal data we hold about you if it is inaccurate
• the right to erasure of your personal data (in certain circumstances)
• the right to restrict processing (and, where our processing is based on your consent, you may withdraw that consent, without affecting the lawfulness of our processing based on consent before its withdrawal)
• the right to receive from us the personal data we hold about you which you have provided to us, in a reasonable format specified by you, including for the purpose of you transmitting that personal data to another data controller
• the right to object on grounds relating to your particular situation, to any of our particular processing activities where you feel this has a disproportionate impact on your rights.
The above rights are not absolute, and we may be entitled to refuse requests where exceptions apply: for example, if we have reason to believe the personal data we hold is accurate or we can show our processing is necessary for a lawful purpose set out in this notice.

Where our processing of your personal data relies on your consent, and where you then withdraw that consent, we may not be able to provide all or some aspects of our services to you and/or it may affect the provision of those services. If you have given your consent and you wish to withdraw it, please contact us at info@wentworthct.com

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Marketing

CONSENT EXAMPLE
Occasionally, First Cheltenham Care Ltd would like to contact you with the services that we provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting First Cheltenham Care Ltd FAO Home Manager or email info@wentworthct.com directly.

If you consent to us contacting you, please let us know if you would not like to be contacted by the following ways by emailing info@wentworthct.com
Post, Email, Telephone, Text Message (SMS)

LEGITIMATE INTERESTS EXAMPLE

First Cheltenham Care Ltd occasionally send you details of our services/promotions by email/SMS/post that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.

If you would prefer not to receive marketing communications, please email info@wentworthct.com

Lodging a Complaint

First Cheltenham Care Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

You can find out more about your rights under data protection legislation at www.ico.org.uk. If you are not satisfied with how we are processing your personal data, you can make a complaint to the Information Commissioner

Cookie Notice

A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as visited pages or logging in options.

Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimise user experience and for features and services to function properly.

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit https://www.aboutcookies.org.

Legislation

First Cheltenham Care Ltd Limited strives to achieve compliance with all national and European data and professional legislation, namely the recent enacted UK Data Protection act 2018, and General Data Protection regulation (GDPR).
This privacy policy is subject to change without notice.

First Cheltenham Care Ltd
Gez Ossai – Home Manager

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